This policy explains how we collect information about our customers and potential customers, what we use the information about you for, the basis on which we collect it and your rights.
The information we hold is collected and managed by the following company –
The company has the registered office at Aycote Natton, Ashchurch, Tewkesbury, England, GL20 7BG . We can be contacted on; email at firstname.lastname@example.org, or by phone on 033 0001 0568.
Animal Smart Limited oversees all of the data management to ensure that compliance with this policy and the data protection rules. The data which is collected and managed is held for Animal Smart Ltd and its franchisees. This policy applies to the franchisees on the same basis it does to Animal Smart. A full list of the franchisees is available at website.
Animal Smart are a dog walking and pet care services and we only use your personal information for these purposes. We do not provide your data to any third parties for them to use other than the purposes of our business or when legally required to do so. We do provide personal data to our pet walking and pet care service deliverers as described in this policy.
The personal information we collect and hold
Website data: our website will collect your name, address, email address and phone numbers for the purposes of an enquiry.
Direct data: we will collect any of the information collected on our website which was not provided, and details of your requirements and pets.
How we use and disclosure personal information.
We and third parties may use your personal data for the following the purposes:
We will use your data in providing any services you purchase through us or about which you are interested. The way in which we deliver services is that we introduce you to the person who will provide the service to you. This person is an independent contractor and you will have an agreement with them and with us. We may share your information with the person providing the services and with third parties where necessary to provide the service. This information is all used so we can carry out or obligations or rights under contracts with you, to provide our services or to update you about our services or promotions.
The person providing your service will also hold your personal information for the purposes of the contract you have with them to deliver the service for you. They will have details of your name, address, pet and services from us. Any other information you provide to them they should confirm how this is held.
We use your personal information when providing services to:
Where we process your data, it is subject to our strict internal policy requirements as well as the Data Protection regulations.
The basis on which we hold and process your information is either because –
How long will we hold your personal information
We will hold the personal information we use to meet the requirements of our agreements with you (or bookings with us), for the period of those agreements and any further period afterwards that we need for regulatory or other legal reasons (such as to defend any claims). This may mean that we will hold information for six years after we provide services. We will remove any personal information we do not need when we no longer need it.
Where we have personal information which you have consented for us to use we will hold it for the period the consent remains in force and any other period we need for regulatory or other legal reasons. You may remove your consent at any time.
We will delete any information about you we no longer need. Please see below in relation to your rights to have data erased, rectified or for you to access it and for you to object to any processing or to transfer it.
You have a number of rights in relation to your personal information. These are –
You are also able to withdraw any consent you have provided for use to use your data at any time. This is opting out and the process is set out below.
You can opt out by unsubscribing from any communication you receive from us.
Your privacy and data protection is very important to us and we comply with all aspects of the Data Protection legislation and ensure that any third parties we engage do so. You can find out more about your rights to data from the Information Commissioners Office.
Some data processing may occur in other parts of the European Union (“EU”) or outside of the EU. Wherever data is processed your rights under the Data Protection Regulations will be met and we will ensure that any agreement to process your data ensures this and give you rights in the unlikely event of any security breach.
If you have any enquiry relating to your personal information, you can do so by sending an e-mail to us at email@example.com.
(Please note that because of the insecure nature of emails we cannot accept any responsibility for data lost or intercepted in transit.)
Or write to us at:
Aycote Natton, Ashchurch, Tewkesbury, England, GL20 7BG
Or telephone us on:
033 0001 0568